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Orders should ship the same business day if placed by 3PM ET on weekdays or by 12PM ET on Saturday. Due to weather disruptions, carrier and shipping concerns and the impact of COVID-19, deliveries may experience delays of up to two business days. Exclusions apply.


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We’re Here to Help

From advice on caring for your DY jewellery to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewellery
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

Please Note: Due to carrier and shipping concerns, some orders may experience delivery delays. Some returns may experience delays with refund processing.


Please note: A contact number is needed for all shipments to Canada.

For items available for immediate purchase, we offer the following shipping services.

Shipping Service Shipping & Handling Fee Delivery Estimate
FedEx International Priority Free 3-7 business days

Shipping estimates are based on the day and time in which your order is placed (excluding holidays).


Order Date Order Time Shipping Estimate
Weekdays Before 2PM ET Ships same day
Weekdays After 2PM ET Ships next business day
Saturday Before 12AM ET Ships same day
Saturday After 12AM ET Ships on Monday
Sunday Any time Ships on Monday


Orders should arrive 3–7 business days after shipping. Deliveries are made by FedEx Monday through Friday.

Personalized items, including all custom-engravable designs, are excluded from standard delivery estimates. At this time, these orders may require up to 30 business days to ship.

In addition, orders including only Men's Ring Sizing Kit will ship through SmartPost and should arrive within 2–7 business days after shipping. Note: These items are final sale and cannot be returned or exchanged.

We do not allow shipments to P.O. boxes. Billing addresses may contain a P.O. box. We also do not allow shipments to APO/FPO/DPO or freight forwarding address locations.

Your order and shipping confirmation emails will note whether a signature is required at the time of delivery. If a signature is required and you cannot provide one, you may use FedEx Delivery Manager to have your package held for pick up at a FedEx or one of their authorized locations. The link to FedEx Delivery Manager will be included in your shipping confirmation email or you may access it here

If you need to make changes to your shipping information, please follow the instructions in your shipping confirmation email. If you used Affirm or GiftNow® for your purchase, unfortunately your shipping address cannot be changed.

Registered customers, please SIGN IN to access your order status and history.

Non-registered customers can check the status of online orders by visiting our Track Your Order page and entering their order number, email and billing zip code.

Contact Customer Care

Hours of Operation

Monday – Friday: 8:30AM–7:30PM ET
Saturday & Sunday: 9:00AM–5:00PM ET