What shipping options are available on DavidYurman.com?
Currently, we ship via FedEx to Canada. Your order should arrive 3
to 5 business days after shipping if ordered by 3:00PM (ET). Please
note that orders shipping to Canada placed after 3:00PM (ET) Friday,
Saturday, or Sunday will be processed Monday and should arrive 3 to 5
business days after shipping. Saturday, Sunday and holiday delivery is
not available. A signature will be required for all shipments at the
time of delivery.
Is it possible to ship to P.O. and APO/FPO/DPO boxes from DavidYurman.com?
Unfortunately, we do not offer shipment services to P.O. or
APO/FPO/DPO boxes at this time. Please contact one of our Customer
Care Specialists if you have any further questions or
at 1-888-DYURMAN (1-888-398-7626).
What payment methods are accepted on DavidYurman.com?
We accept the following forms of payment for orders placed on
DavidYurman.com: American Express, Visa, MasterCard and Discover. For
your convenience, your credit card information can be stored in your
DavidYurman.com account. This is secure information and cannot be
accessed by anyone other than the account holder. For more
information, see our PRIVACY
POLICY. For added security, your billing address at
DavidYurman.com must exactly match the address on file at your credit
card company. The processing of your order may be delayed if these
addresses are different.
Are duties and taxes
included in DavidYurman.com prices?
Canadian prices include duties. The Goods and Service Tax will be
added at checkout and will be applied to product totals only.
Does David Yurman offer personal shopping services?
Yes. This complimentary service will save you time and is
obligation-free. Our experienced specialists will help eliminate the
guesswork that goes into selecting the perfect gift – whether it is
for yourself or someone else. We welcome you to contact a Customer
Care Specialist directly or by phone, 1-888-DYURMAN
(1-888-398-7626) between the hours of 8 AM and 8 PM EST Monday
through Friday, and between 9am and 6pm EST Saturday and Sunday.
Can I ship my order to an international location?
At this time, we are only able to accept online orders to shipping
addresses within Canada. Please E or call Customer Care
at 1-888-DYURMAN (1-888-398-7626) for assistance with an
Will my David Yurman purchase arrive gift-wrapped?
Yes. It will be wrapped in our exclusive David Yurman packaging. A
Polishing cloth is also enclosed.
Can I include a personalized gift message with my purchase?
Yes. You may enter a personalized gift message during
Is all David Yurman merchandise available for purchase online?
Our website offers a selected assortment of our newest and most
popular styles. If our website does not currently have the item or
size you are searching for, we may have it available at a David Yurman
boutique. To find out about additional products, styles, or sizes,
please email us or visit a David Yurman boutique.
What if I need extra help or advice about my purchase?
Our experienced specialists will help you save time and eliminate
the guesswork that goes into selecting the perfect gift. We understand
the importance of looking your best and are dedicated to selecting
items that best suit your needs. We welcome you to contact a Customer
Care Specialist or by phone, 1-888-DYURMAN
(1-888-398-7626) between the hours of 8am and 8pm EST Monday
through Friday, and between 9am and 6pm EST Saturday and Sunday.
How can I check an order I placed on DavidYurman.com?
Registered customers, please click SIGN IN to access
web order status and history.
Non-registered customers do not have online access to order status
and history. You may request information via email, online chat, or by
calling 1-888-DYURMAN (1-888-398-7626). Please provide the
order confirmation number so we can respond more quickly and
Where can I report a possible counterfeit design or website
selling suspected David Yurman knock-offs?
Please see our REPORT FRAUD page.
How can I make returns or exchanges?
For online returns or exchanges, please click HERE for
more information or contact a Customer Care Specialist
at 1-888-DYURMAN (1-888-398-7626). For products purchased
through a boutique, please contact the store directly. For further
assistance, please contact us via email.
How do I
purchase a David Yurman gift card?
David Yurman gift cards are available for purchase at our David
Yurman Yorkdale boutique or online HERE. Please
note that we cannot guarantee the authenticity of gift cards purchased
from non-authorized retailers or resellers. For further assistance,
please contact us. We welcome you to use your David Yurman gift card
at our David Yurman Yorkdale boutique and through our online store For
Yorkdale store hours and information, please click HERE
Can gift cards purchased on DavidYurman.com be returned?
Yes, gift cards can be returned if they have not been used and are
still in their original packaging and is within the return timeframe
of 14 days. Your gift card purchase from DavidYurman.com will include
a return shipment label which you can use to send back to us. If you
have any further questions, please contact a Customer Care Specialist.
Can I use my David Yurman gift card to make a purchase online?
Yes. Cards can be used online, at our David Yurman Yorkdale store
and with a Customer Care Specialist.
How can I check the remaining balance on my David Yurman
Please click HERE
and click the “Check David Yurman Gift Card Balance” link. Once you
have entered your gift card number and PIN, please click the
"Check Balance" button to retrieve your available value.
How can I receive a David Yurman gift card with braille code?
Braille is a system of raised dots that can be read with the
fingers by people who are blind or who have low vision. If you would
like to receive a David Yurman gift card with braille code, please
click HERE and
check the corresponding box above the “Add to Bag” button.
May I replace a lost or stolen David Yurman gift card?
Gift cards are treated as cash and are not replaceable. We are not
responsible for lost, stolen, or misplaced gift cards.
Why does David Yurman use reconstituted turquoise?
Due to increased demand for turquoise, mines worldwide have become
depleted and there is very little natural turquoise left. Because the
natural turquoise that David Yurman favors is particularly scarce, we
have opted to use simulated turquoise in some of our jewelry
collections. This material comprises reconstituted turquoise, which is
made from natural stones that are ground into a paste, bound with
resin and dyed to achieve a beautiful blue hue.
What is the difference between hematite and hematine?
Hematite is the technical word for iron oxide rocks that occur in
nature. While very beautiful, Hematite is also quite brittle and
doesn’t polish well. To achieve consistency and beauty in his designs,
David Yurman chooses to use Hematine, a man-made stone also composed
of iron oxide. Hematine is easier to manipulate and has a brilliant
sheen. The two stones are virtually indistinguishable from each other
and are close in value.
How do I register my David Yurman merchandise?
Unfortunately, we no longer offer the option to register your
David Yurman merchandise. However, all purchases and order history
are saved when you create an account on DavidYurman.com. Should you
require further information concerning a specific David Yurman piece,
please contact one of our Customer Care Specialists or
at 1-888-DYURMAN (1-888-398-7626)