Free Shipping + Complimentary Gift DETAILS

COMPLIMENTARY SHIPPING (DOMESTIC)

All orders placed by 3:00PM (ET) should arrive 3–5 business days after shipping. Exclusions apply.

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AN EXCLUSIVE GIFT FOR YOU

All orders placed with Essential or Premium Packaging will include a complimentary North Star ornament.

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OUR LATEST UPDATES REGARDING COVID-19

See the status of David Yurman stores around the world, what we’re doing to keep customers and employees safe, and how we’re here to help you and our communities.

Note: Due to the current environment, some stores may have modified hours. Please call your nearest location for more details prior to your visit.

READ COVID-19 UPDATES

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We’re Here to Help

From advice on caring for your DY jewellery to help choosing the
perfect gift, our experts are pleased to assist you in any way.

We’re Here to Help

From advice on caring for your DY jewellery
to help choosing the perfect gift, our experts
are pleased to assist you in any way.

An Exclusive Gift for You: All orders placed with Essential or Premium Packaging will include a complimentary North Star ornament.

 

Please note: Due to evolving global circumstances, we are unable to ship orders to countries outside of the United States and Canada. Some orders may experience delivery delays. Some returns may experience delays with refund processing.

FREQUENTLY ASKED QUESTIONS

David Yurman designs are available at David Yurman stores or online at DavidYurman.com/ca. The only other retailers authorized to sell David Yurman merchandise online in Canada are Neiman Marcus, Saks Fifth Avenue, Farfetch and MR PORTER and Joseph-Anthony. For more information, please visit our store locator page

Select rings are able to be resized, depending on the design. Please contact Customer Care to learn more.

Check to ensure the country that issued your credit card matches the region in which you are shopping. We only accept credit cards issued in Canada on our Canadian site and cards issued in the United States on our US site. However, we do accept PayPal, which can be set up with an international credit card.

In addition, note that when authorizing the purchase, DavidYurman.com sends a request to the issuing bank for payment approval. If the bank does not provide an authorization, here are a few possible reasons why:

  • The billing information is inconsistent with what the credit card company has on file.
  • The expiration date was entered incorrectly at check out.
  • The card’s CVV code is incorrect.
  • The balance to authorize is higher than the transaction limit set with your bank. You will need to contact your bank to authorize the charge.

Registered customers, please SIGN IN to access your order status and history.

Non-registered customers can check the status of online orders by visiting our Track Your Order page and entering their order number, email and billing zip code.

For online returns or exchanges, please visit our Returns page to print out a shipping label for items and gifts purchased on DavidYurman.com/ca. After you have shipped back your return, please allow 2-3 weeks for its processing. Alternatively, you may bring the item(s) to our retail store at Yorkdale Shopping Centre for a return or to any David Yurman boutique for an exchange of equal or higher value..  

Please note: Returns must be accompanied by a sales receipt and received unaltered, unworn and in saleable condition. Some exclusions may apply. Used merchandise will not be accepted for refund or exchange unless defective. Personalized and custom designs, as well as items from the High Jewelry and EY® Signature collections, are final sale.

We want you to enjoy your David Yurman designs for years to come. Should your piece ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. Simply bring your item to a David Yurman boutique and they will send it to our service centre on your behalf.

Upon receipt, our jewelers will evaluate the item. The evaluation may take up to two weeks, after which we will contact you to discuss any service fees. We take into consideration “time owned” as well as “condition received” when evaluating a piece.

David Yurman does not offer appraisal or authentication services

For appraisal services, we suggest contacting an independent appraiser or appraisal company with individuals who possess certified credentials in these services.

We encourage you to only buy David Yurman merchandise from a David Yurman boutique, online at DavidYurman.com/ca or from one of our authorized retailers.

Only merchandise sold at a David Yurman store, online at DavidYurman.com/ca or by an authorized retailer is guaranteed to be authentic David Yurman. Consumers should be cautious of counterfeits when purchasing any purported David Yurman merchandise from any non-authorized retailer, including from any online marketplace, even if “authentication” services are offered.

Please report all tips about suspicious or counterfeit items, fraudulent websites and others selling knockoff or replica David Yurman merchandise to reportfraud@davidyurman.com. In order to assist us with our investigative efforts, please provide as much information as possible, such as:

  • Seller’s name and contact information
  • Platform or location from which purchase was made
  • Screenshots of infringing listings for websites
  • Any images of infringing product purchased
  • Copies of any communications with seller
  • Location of the merchandise (i.e., retail, street vendor, website, factory, etc.)
  • Number of products offered
  • Type and style of products offered

Learn more about identifying counterfeit goods and reporting fraud

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Contact Customer Care

Hours of Operation

Monday – Friday: 9AM – 7:30 PM ET
Saturday & Sunday: 9AM – 5PM ET