What shipping options are available on
Currently, we ship via FedEx (2-Day and
Overnight) to the U.S., Canada, and U.S. Territories. As a
convenience for our customers, we offer complimentary 2-day
shipping on domestic orders.
What payment methods are accepted on DavidYurman.com?
We accept the following forms of payment for
orders placed on DavidYurman.com: American Express, Visa,
MasterCard, Discover and David Yurman gift cards. For your
convenience, your credit card information can be stored in your
DavidYurman.com account. This is secure information and cannot be
accessed by anyone other than the account holder. For more
information, see our PRIVACY
POLICY. For added security, your billing address at
DavidYurman.com must exactly match the address on file at your credit
card company. The processing of your order may be delayed if these
addresses are different.
Does David Yurman offer personal
Yes. This complimentary service will save
you time and is obligation-free. Our experienced specialists
will help eliminate the guesswork that goes into selecting the
perfect gift – whether it is for yourself or someone else. We
welcome you to contact a Customer Care Specialist directly or by
phone, 1-888-DYURMAN (1-888-398-7626) between the hours
of 8 AM and 8 PM EST Monday through Friday, and
between 9am and 6pm EST Saturday and Sunday.
Can I ship my order to an
Yes, we can ship to most international
locations at the customer’s expense. All shipping, customs
and duty fees are the responsibility of the customer. Please
e-mail us for more information.
Will my David Yurman purchase arrive gift-wrapped?
Yes. It will be wrapped in our exclusive
David Yurman packaging. A certificate of authenticity and
polishing cloths are enclosed.
Can I include a personalized gift
message with my purchase?
Yes. You may enter a personalized gift
message during checkout.
Is all David Yurman merchandise
available for purchase online?
Our website offers a selected assortment of
our newest and most popular styles. If our website does not
currently have the item or size you are searching for, we may
have it available at a David Yurman boutique. To find out about
additional products, styles, or sizes, please email us or visit
a David Yurman boutique. Locate a David Yurman boutique near
you by clicking HERE.
What if I need extra help or advice
about my purchase?
Our experienced specialists will help you
save time and eliminate the guesswork that goes into selecting
the perfect gift. We understand the importance of looking your
best and are dedicated to selecting items that best suit your
needs. We welcome you to contact a Customer Care Specialist
directly or by phone, 1-888-DYURMAN
(1-888-398-7626) between the hours of 8am and 8pm EST Monday
through Friday, and between 9am and 6pm EST Saturday and Sunday.
How can I check an order I placed on
Registered customers, please click SIGN IN to
access web order status and history.
Non-registered customers do not have online
access to order status and history. You may request
information via e-mail,, online chat, or by calling
1-888-DYURMAN (1-888-398-7626) . Please provide the
order confirmation number so we can respond more quickly and
Do other stores sell authentic, new
David Yurman merchandise?
There are hundreds of authorized retailers
that sell David Yurman designs. Locate a David Yurman boutique
near you by clicking HERE. Please note
that we cannot guarantee the authenticity of products purchased from
Where can I report a possible
counterfeit design or website selling suspected
David Yurman knock-offs?
Please e-mail us at firstname.lastname@example.org
How can I make returns or
For online returns or exchanges, please
visit our RETURNS
SITE or contact a Customer Care Specialist at 1-888-DYURMAN
(1-888-398-7626). For products purchased through a boutique,
please contact the store directly. For further assistance, please
contact us via email.
How do I purchase a David Yurman gift card?
David Yurman gift cards are available for
purchase at any David Yurman boutique or online.
Please note that we cannot guarantee the authenticity of gift cards
purchased from non-authorized retailers or resellers. For further
assistance, please contact us.
We welcome you to use your David Yurman gift
card at any of our U.S. David Yurman boutiques and through
our online store
(www.DavidYurman.com). Locate a David Yurman boutique near
you by clicking HERE.
Can gift cards purchased on
DavidYurman.com be returned?
Yes, gift cards can be returned if they have
not been used and are still in their original packaging and
is within the return timeframe of 14 days. Your gift card
purchase from DavidYurman.com will include a
return shipment label which you can use to send back to us. If
you have any further questions, please contact a Customer Care
Can I use my David Yurman gift card to
make a purchase online?
Yes. Cards can be used online, in U.S.
stores and with a Customer Care Specialist.
How can I check the remaining balance
on my David Yurman gift card?
Please click HERE and
click the “Check David Yurman Gift Card Balance” link. Once you have
entered your gift card number and PIN, please click the "Check
Balance" button to retrieve your available value.
How can I receive a David Yurman gift
card with braille code?
Braille is a system of raised dots that can
be read with the fingers by people who are blind or who have
low vision. If you would like to receive a David Yurman gift
card with braille code, please click HERE and
check the corresponding box above the “Add to Bag” button.
May I replace a lost or stolen David
Yurman gift card?
Gift cards are treated as cash and are not
replaceable. We are not responsible for lost, stolen, or
misplaced gift cards.
Why does David Yurman
use reconstituted turquoise?
Due to increased demand for turquoise, mines
worldwide have become depleted and there is very little natural
turquoise left. Because the natural turquoise that David Yurman
favors is particularly scarce, we have opted to use simulated
turquoise in some of our jewelry collections. This material
comprises reconstituted turquoise, which is made from natural
stones that are ground into a paste, bound with resin and dyed to
achieve a beautiful blue hue.
What is the difference between
hematite and hematine?
Hematite is the technical word for iron
oxide rocks that occur in nature. While very beautiful,
Hematite is also quite brittle and doesn’t polish well. To
achieve consistency and beauty in his designs, David Yurman
chooses to use Hematine, a man-made stone also composed of
iron oxide. Hematine is easier to manipulate and has a brilliant
sheen. The two stones are virtually indistinguishable from each
other and are close in value.
How do I register my David Yurman
Unfortunately, we no longer
offer the option to register your David Yurman merchandise.
However, all purchases and order history are saved when you create
an account on DavidYurman.com. Should you require further
information concerning a specific David Yurman piece, please
contact one of our Customer Care Specialist or
at 1-888-DYURMAN (1-888-398-7626).